1. Who We Are

BrokenBowDirect.com is operated by Local Stay Direct LLC, a Texas limited liability company. References to "we," "us," or "our" in this policy refer to Local Stay Direct LLC. You can reach us at austin@brokenbowdirect.com.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you interact with our platform:

• Property Owners: Name, email address, phone number, property name and description, property photos (which you represent you own or have rights to), pricing information, location, number of properties, and subscription payment information processed through Stripe
• Travelers: Name, email address, phone number, desired check-in and check-out dates, and number of guests when you submit an inquiry
• Newsletter and Email Subscribers: Email address and subscription preferences
• Contact and Support Inquiries: Name, email address, and message content

2.2 Information Collected Automatically

When you visit our website we automatically collect certain technical information including:

• IP address and general geographic location derived from your IP address
• Browser type, version, and language settings
• Pages visited, time spent on each page, and navigation paths
• Referring website, search engine, or search terms that brought you to our site
• Device type, operating system, and screen resolution
• Date and time of access

We collect this information through server logs, cookies, and analytics tools including Google Analytics 4. This information is used in aggregate to improve our platform and is not used to identify individual visitors except as necessary for security purposes.

2.3 Payment Information

We do not store your payment card numbers, CVV codes, or full bank account details on our servers. All payment processing is handled by Stripe, Inc. Stripe collects and stores payment card data on our behalf under their own privacy policy available at stripe.com/privacy. We receive from Stripe only limited payment confirmation data such as last four digits of your card, payment status, and subscription details.

2.4 Future Feature Data Collection

As we add new features to the platform — including owner dashboards, traveler accounts, saved property favorites, availability calendar integrations, and iCal synchronization — we will collect additional data necessary to operate those features. We will update this Privacy Policy and notify active subscribers before any such feature that involves new data collection goes live.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Operating and maintaining the BrokenBowDirect.com platform and its features
• Routing traveler inquiries to the appropriate property owner — this is the core function of our platform
• Processing, managing, and billing property owner subscriptions via Stripe
• Sending platform-related communications including listing confirmations, inquiry notifications, payment receipts, and monthly listing performance reports
• Sending marketing and promotional communications to users who have opted in, including our email newsletter
• Analyzing how users interact with our platform to improve its design and functionality
• Detecting, investigating, and preventing fraudulent activity, abuse, and security incidents
• Complying with applicable legal obligations
• Responding to your support requests and resolving disputes
• Enforcing our Terms of Service

4. How We Share Your Information

4.1 With Property Owners — Traveler Inquiry Data

When a traveler submits an inquiry for a specific property, we share the traveler's name, email address, phone number, requested dates, and guest count with the property owner of that listing. This sharing is the core function of our platform and is disclosed to travelers at the time they submit an inquiry. Travelers who do not consent to this sharing should not submit inquiries through our platform.

4.2 With Third-Party Service Providers

We share information with third-party service providers who help us operate the platform. These providers are authorized to use your information only as necessary to provide their services to us and are subject to confidentiality obligations. Our current service providers include:

• Stripe, Inc. — subscription billing and payment processing (stripe.com/privacy)
• Supabase, Inc. — database hosting and data storage (supabase.com/privacy)
• Google LLC — analytics (Google Analytics), email services (Google Workspace), and related services (policies.google.com/privacy)
• Make.com (Celonis SE) — workflow automation and inquiry routing (make.com/en/privacy-notice)
• Formspree, Inc. — web form processing (formspree.io/legal/privacy-policy)
• Instantly.ai — email outreach automation for owner acquisition (used with business contacts only)
• Bolt.new (StackBlitz, Inc.) — website hosting and deployment

4.3 Legal Compliance and Protection

We may disclose your information when we believe in good faith that disclosure is necessary to: comply with a legal obligation or valid legal process (such as a court order, subpoena, or government request); protect the rights, property, or safety of Local Stay Direct LLC, our users, or the public; detect, prevent, or investigate fraud, security incidents, or technical issues; or enforce our Terms of Service.

4.4 Business Transfers

If Local Stay Direct LLC is involved in a merger, acquisition, asset sale, financing, or other business transaction, your information may be reviewed, transferred, or disclosed as part of that transaction. We will provide notice via email and a prominent website notice before your personal information becomes subject to a materially different privacy policy as a result of any such transaction. You will have an opportunity to opt out of the transfer of your personal information in such circumstances.

4.5 We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or advertising purposes. This policy applies regardless of any consideration received.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our platform. A cookie is a small text file placed on your device by a website. We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These cannot be disabled as they are necessary for the platform to operate.
• Analytics Cookies: Used to understand how visitors use our site, which pages are most visited, and how users navigate through the platform. We use Google Analytics 4 for this purpose. The data collected is aggregated and anonymized.
• Preference Cookies: Allow the platform to remember your settings and preferences to improve your experience.
• Marketing Cookies: Used to track the effectiveness of our advertising campaigns. We will only deploy marketing cookies with your consent where required by applicable law.

You can control cookie settings through your browser settings or through cookie management tools. Disabling essential cookies may prevent the platform from functioning correctly. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Our standard retention periods are:

• Active owner account data: Retained for the duration of the subscription plus 3 years following cancellation
• Traveler inquiry data: Retained for 2 years from the date of submission
• Email subscriber data: Retained until you unsubscribe or request deletion
• Payment and billing records: Retained for 7 years for tax, accounting, and legal compliance purposes
• Security and access logs: Retained for 90 days
• Dispute and legal hold data: Retained for as long as necessary to resolve the dispute or comply with legal requirements

7. Your Rights and Choices

You have the following rights regarding your personal information, subject to applicable law:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information we hold about you
• Deletion: Request that we delete your personal information, subject to legal retention requirements and our legitimate interests
• Objection: Object to our processing of your personal information for marketing purposes
• Restriction: Request that we restrict processing of your information in certain circumstances
• Portability: Request your personal data in a structured, commonly used, machine-readable format
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send or by contacting us directly

To exercise any of these rights, contact us at austin@brokenbowdirect.com with the subject line "Privacy Rights Request." We will respond within 30 days. We may require you to verify your identity before fulfilling your request.

8. Children's Privacy

BrokenBowDirect.com is not directed to, and we do not knowingly collect personal information from, children under the age of 18. If you are under 18, do not use our platform or provide any information to us. If we learn that we have inadvertently collected personal information from a child under 18, we will delete it promptly. If you believe we may have collected information from a child under 18, please contact us at austin@brokenbowdirect.com.

9. Security

We implement reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, acquisition, alteration, disclosure, or destruction. Our security measures include encrypted data transmission via HTTPS/TLS, access controls limiting who within our organization can access personal data, use of reputable and security-certified third-party service providers, and regular review of our data handling practices.

No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users as required by applicable law.

10. Third-Party Links

Our platform may contain links to third-party websites including property owner websites. We are not responsible for the privacy practices, content, or security of those websites. This Privacy Policy applies only to BrokenBowDirect.com. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, new platform features, or applicable law. We will notify active subscribers of material changes by sending an email notice at least 14 days before the changes take effect and by posting the updated policy on this page with a new effective date. For non-material changes we may update this policy without advance notice. Your continued use of the platform following notice of material changes constitutes your acceptance of the updated policy.

12. Texas Privacy Rights

If you are a Texas resident, you may have additional rights under the Texas Data Privacy and Security Act (TDPSA), including the right to know what personal data we process about you, the right to correct inaccurate personal data, the right to delete personal data, the right to data portability, and the right to opt out of the sale of personal data (we do not sell personal data) and targeted advertising. To exercise your Texas privacy rights, contact us at austin@brokenbowdirect.com. We will not discriminate against you for exercising your privacy rights.

1. Our Commitment and Safe Harbor

Local Stay Direct LLC has designated an agent to receive notifications of claimed copyright infringement as described in this policy. We respond expeditiously to properly submitted notices of alleged infringement and operate in compliance with 17 U.S.C. § 512 of the Digital Millennium Copyright Act.

We have implemented a policy of terminating, in appropriate circumstances, the accounts of repeat copyright infringers. We accommodate and do not interfere with standard technical measures used by copyright owners to identify and protect their works.

2. Reporting Copyright Infringement — Takedown Notice

If you believe that content on BrokenBowDirect.com infringes your copyright, you may submit a written DMCA takedown notice to our designated agent. To be valid under 17 U.S.C. § 512(c)(3), your notice must include all of the following:

1. Identification of the copyright owner: Your full legal name, mailing address, telephone number, and email address. If you are acting as an authorized agent on behalf of a copyright owner, state this clearly and provide your own contact information as well as the copyright owner's name.
2. Identification of the copyrighted work: A description of the copyrighted work you claim has been infringed. If multiple works at a single online site are covered by a single notification, you may provide a representative list of such works at that site.
3. Identification of the infringing material: A description of the material you claim is infringing — or to be the subject of infringing activity — and its specific location on our platform. You must provide a URL or other reasonably sufficient information to allow us to locate the material. General descriptions without specific locations will not be processed.
4. Good faith statement: A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
5. Accuracy and authorization statement: A statement that the information in the notification is accurate and, under penalty of perjury, that you are the owner of an exclusive right that is allegedly infringed, or that you are authorized to act on behalf of the owner of such right.
6. Signature: Your physical or electronic signature. A typed name constitutes a valid electronic signature.

3. Where to Send DMCA Notices

Send all DMCA takedown notices to our designated Copyright Agent:

We will acknowledge receipt of your notice within 2 business days and will process valid notices within 10 business days of receipt.

4. Our Response to Valid Notices

Upon receipt of a notice that substantially complies with the requirements of 17 U.S.C. § 512(c)(3), we will act expeditiously to:

• Remove or disable access to the allegedly infringing material
• Notify the user who submitted the content that it has been removed and the reason for removal
• Provide the user with a copy of the takedown notice (with your contact information included)
• Inform the user of their right to submit a counter-notification under 17 U.S.C. § 512(g)

Removal of content in response to a DMCA notice does not constitute an admission that any infringement has occurred. We reserve the right to restore content if we receive a valid counter-notification or otherwise determine that the content does not infringe.

Effect on Owner Subscriptions: Property owners whose listing photos or content are removed pursuant to a valid DMCA takedown are not entitled to a refund or subscription credit for any period during which their listing is affected by the removal. This reflects our Terms of Service requirement that owners warrant ownership of all submitted content.

5. Counter-Notifications

If you believe that material was removed from our platform as a result of a mistake or misidentification of the material, you may submit a counter-notification under 17 U.S.C. § 512(g)(3). To be valid, your counter-notification must include all of the following:

1. Your full legal name, mailing address, telephone number, and email address
2. Identification of the material that was removed or to which access was disabled, and the location at which the material appeared before it was removed or access to it was disabled (the specific URL where the content appeared)
3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled
4. A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or, if your address is outside the United States, for any judicial district in which Local Stay Direct LLC may be found
5. A statement that you will accept service of process from the person who provided the original DMCA notification, or their agent
6. Your physical or electronic signature

Send counter-notifications to the same designated agent address listed in Section 3 with the subject line: DMCA Counter-Notification.

Upon receipt of a valid counter-notification, we will promptly provide a copy to the original complainant and inform them that we will replace the removed material or cease disabling access to it within 10 to 14 business days. Unless the original complainant files an action seeking a court order to restrain the allegedly infringing activity within that period and notifies us of such filing, we will restore the removed material at our discretion.

6. Repeat Infringer Policy

It is our policy to terminate, in appropriate circumstances, the accounts and listing subscriptions of users who are determined to be repeat infringers of third-party intellectual property rights. A "repeat infringer" is any user who has had two or more pieces of content removed pursuant to valid DMCA takedown notices, or who has been subject to any other determination by us that they have engaged in repeated infringement.

We reserve the right to remove any listing, suspend any account, or terminate any subscription associated with repeated or egregious copyright infringement in our sole discretion, without advance notice, and without refund. Termination for repeat infringement does not entitle the terminated user to any refund of subscription fees paid.

7. Misrepresentation — Legal Consequences

Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material or activity is infringing, or that material or activity was removed or disabled by mistake or misidentification, may be subject to liability for any damages, including costs and attorneys' fees, incurred by the alleged infringer, by any copyright owner or copyright owner's authorized licensee, or by Local Stay Direct LLC, as a result of our relying upon such misrepresentation in removing or disabling access to the material.

We reserve the right to seek damages from any party who submits a materially false DMCA notice or counter-notification.

8. Listing Photo Copyright

Property owners who submit photos to BrokenBowDirect.com represent and warrant that they own the copyright to all submitted photos or have obtained a license permitting them to use and sublicense the photos for this purpose. Common scenarios where owners may not own the copyright to photos they submit include:

• Professional real estate or vacation rental photographs taken by a hired photographer — the photographer typically retains copyright unless a written work-for-hire agreement was signed
• Photos downloaded from other listing platforms such as Airbnb or VRBO — these are owned by the platform or the photographer who took them
• Stock photos purchased with a license that does not permit sublicensing
• Photos taken by a property manager who retains copyright

If you are a photographer or content creator whose work has been submitted to our platform without your authorization, please submit a DMCA notice as described in Section 2 above. We will respond promptly.

9. Good Faith Operation

We act in good faith in responding to all DMCA notices and counter-notifications. We are not in a position to adjudicate copyright ownership disputes and encourage all parties to resolve disputes cooperatively where possible. Our processing of any DMCA notice does not constitute a determination that infringement has occurred.